Senior Client Success Manager

Responsibilities

• Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management
• Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making
• Act as a consultative advisor to clients, leading expansion discussions by connecting client objectives to Virta’s value story
• Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms
• Monitor key success indicators for accounts, surfacing risks and opportunities early to adjust strategy
• Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial teams

Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management roles
• Proven track record of independently managing enterprise or strategic employer accounts with strong retention and growth outcomes
• Demonstrated success leading contract renewals and expansions using consultative selling and negotiation skills
• Experience presenting strategic and financial value to HR, benefits, and consultant audiences
• Strong analytical and business acumen with the ability to use data and insights to guide customer conversations
• Ability to thrive in a fast-paced, high-growth, and evolving environment

About the Company

Virta Health is on a mission to reverse metabolic disease in one billion people. We help people reverse their metabolic conditions through innovations in technology, personalized nutrition, and virtual care delivery. We partner with the largest health plans, employers, and government organizations to help members restore their health and take back their lives.