Senior Client Success Manager

About the Company

Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. We are transforming the $250B HVAC industry with AI-native software and recently secured a $14M Series A to scale our operations.

Responsibilities

• Own executive relationships across Rebar’s largest enterprise and strategic accounts
• Serve as a trusted advisor to customer leadership teams to drive adoption, retention, and expansion
• Lead executive business reviews, strategic planning sessions, and rollout planning
• Partner with Sales on renewals, upsells, and account growth strategy
• Collaborate with Product and Engineering to advocate for customer needs and influence product direction
• Use data and customer insights to identify trends, increase adoption, and mitigate churn
• Help build and scale repeatable client success processes and playbooks

Requirements

• 7+ years of experience managing strategic client relationships in B2B SaaS environments
• Proven track record of managing complex enterprise customer relationships
• Ability to operate both strategically and operationally in a fast-paced startup environment
• Strong commercial instincts regarding retention and revenue growth
• Exceptional communication skills and executive presence
• Comfortable communicating with everyone from executives to field personnel

Preferred Qualifications

• Experience scaling Client Success at an early-stage or high-growth startup
• Background in construction tech, industrial software, or field operations
• Experience building or managing CS teams
• Familiarity with implementation workflows and operational SaaS deployments
• Experience with AI-enabled or workflow automation products