Senior Client Success Manager - Programmatic

Responsibilities

• Own and manage 10+ active programmatic campaigns end-to-end across multiple strategic accounts
• Lead all client communications, including status calls, QBRs, and escalations, providing actionable insights
• Serve as the technical owner of campaign execution, ensuring correct setup, optimization, and troubleshooting
• Utilize deep DSP knowledge to guide setup decisions and drive performance improvements
• Deliver client-ready reporting and performance insights in partnership with Analytics teams
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales
• Collaborate cross-functionally with Operations and Sales to ensure a high-quality client experience

Requirements

• 3+ years of experience in programmatic advertising, digital media, or ad-tech
• Hands-on DSP experience is required, including campaign setup, optimization, and reporting
• Proven ability to independently manage multiple live campaigns and complex client relationships
• Strong analytical skills and proficiency with Excel and performance reporting
• Excellent communication skills with comfort leading client and executive-level conversations
• High attention to detail and ability to prioritize in a fast-paced environment

Preferred Qualifications

• Experience working with agencies and complex, multi-stakeholder accounts
• Experience mentoring or supporting junior team members
• Ability to translate technical and performance details into clear client-facing narratives
• Experience operating in high-growth environments where processes evolve

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

About the Company

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence and trillions of consumer signals to help marketers acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), we unify identity, intelligence, and omnichannel activation into a single platform to deliver personalized consumer experiences.