Senior Client Success Manager, PBM

Responsibilities

• Manage overall relationships with assigned PBM clients, including touchbases, contract deliverables, and resolving escalations
• Serve as the primary point of contact for day-to-day operational inquiries and lead quarterly/annual business reviews
• Partner with the Implementation Team to ensure seamless transitions for new clients
• Gather client requirements for annual open enrollment, including benefit changes and customizations
• Identify operational trends and work with vendor partners to implement preventative measures
• Support Rightway partners by interpreting plan design and resolving claims, benefit, and enrollment issues

Requirements

• Bachelor's Degree required
• 5-8 years of experience in pharmacy operations
• Strong client management and pharmacy benefit knowledge
• Proficiency with Excel, Google Sheets, PowerPoint, and Google Slides
• Excellent communication, presentation, and organizational skills

About the Company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app.