Senior Client Success Manager

Responsibilities

• Build and own Mutual Success Plans for assigned customers to align business objectives with measurable outcomes
• Identify and pursue expansion opportunities across products and services within the book of business
• Own renewals, upsells, and cross-sell motions in partnership with Sales
• Lead executive-level conversations with VPs and C-suite stakeholders
• Serve as the Voice of the Customer by translating insights into actionable feedback for Product and Services teams
• Maintain high operational rigor across forecasting and CRM hygiene
• Partner with Services to scope and manage engagements

Requirements

• 5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, or Account Executive)
• Proven experience retaining and growing revenue within enterprise or mid-market accounts
• Background in influencer marketing, martech, SaaS, or agency environments
• Demonstrated success building and forecasting pipeline for renewals and upsells
• Exceptional written, verbal, and presentation skills
• Strong cross-functional collaboration experience

Preferred Qualifications

• Experience leveraging AI, automation, or operational tooling to scale customer success workflows

About the Company

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns through a native, AI-powered platform and proprietary data.