Senior Client Success Manager

Responsibilities

• Own retention, expansion, and long-term success for a portfolio of strategic customers
• Build and own Mutual Success Plans to align business objectives with measurable outcomes
• Identify and pursue expansion opportunities across products and services
• Lead renewals, upsells, and cross-sell motions in partnership with Sales
• Lead executive-level conversations with VPs and C-suite stakeholders
• Serve as the Voice of the Customer to provide feedback to Product and Services teams
• Maintain high operational rigor across forecasting and CRM hygiene

Requirements

• 5+ years of experience in a revenue-owning role (Client Success, Account Management, or similar)
• Proven experience retaining and growing revenue within enterprise or mid-market accounts
• Background in influencer marketing, martech, SaaS, or agency environments
• Demonstrated success building and forecasting pipeline for renewals and upsells
• Exceptional written, verbal, and presentation skills
• Strong cross-functional collaboration experience

Preferred Qualifications

• Experience leveraging AI, automation, or operational tooling to scale customer success workflows

About the Company

Later is an AI-powered influencer marketing platform that helps brands choose the right creators and execute managed campaigns to drive growth and revenue.