Senior Client Services Coordinator

Responsibilities

• Analyze and interpret complex software licensing requirements
• Provide solutions for bespoke licensing requests
• Act as the primary point of contact for client queries regarding software licensing, billing, and contract renewals
• Process new sales and trials in accordance with Software License Agreements, including license dispatch and invoice processing
• Lead a small team responsible for a subset of high-value clients
• Draft quotations for new and additional license requests

Requirements

• Proven track record of handling complex queries in a pressurized environment
• At least 2 years of experience in a team leadership role
• Experience interpreting legal contracts and working with financials/invoices
• Excellent customer service skills with experience managing corporate clients
• Strong verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Strong IT skills with the ability to learn new systems quickly

About the Company

WTW is a leading global advisory, broking, and solutions company. Our colleagues serve more than 140 countries and markets around the world, providing a global dimension to everything we do and creating exciting opportunities for collaboration and professional growth.