Senior Client Relations Executive

Responsibilities

• Act as the primary point of contact for a portfolio of approximately 300 corporate clients trading via the EBO platform
• Provide daily operational and trading assistance to ensure clients use Ebury as their main platform for international payments and FX
• Resolve client issues promptly by liaising and mediating between multiple internal departments
• Identify new commercial opportunities within existing accounts, such as new currency requirements or upcoming client needs
• Manage live currency trade bookings, banking information, and high-value payments with extreme accuracy
• Proactively identify potential client issues regarding payment dates and banking data to prevent disruptions

Requirements

• Strong interest in client servicing and a desire to deliver best-in-class customer experiences
• Excellent written and verbal communication skills with complete fluency in English
• Ability to thrive in a high-pressure, fast-paced environment with significant workload peaks
• Strong multitasking and prioritization skills to manage tight deadlines and multiple enquiry types
• High level of attention to detail, especially when dealing with exchange rates and high-volume payments
• Proficiency with Microsoft Office suite, particularly Microsoft Excel
• Commercial awareness and a "head for numbers" regarding exchange rates and profit margins
• Knowledge of FX markets and products

Preferred Qualifications

• Previous experience in a client-facing role within a busy environment
• Sales skills or experience
• Prior knowledge of Ebury's specific product offerings

Benefits

• Clear career progression paths mapped to individual goals and personal objectives
• Opportunities to develop and master client relationship skills to manage your own book of clients
• A supportive structure designed to drive professional success within a hyper-growth fintech firm

About the Company

Ebury is a fast-growing global fintech leader that helps ambitious businesses unlock growth through sophisticated, integrated solutions including business accounts, hedging, and financing. Since 2009, we have built a proprietary platform designed to help businesses seamlessly manage global cash flow and scale internationally.