Senior Cash Operations - Associate

Responsibilities

• Provide oversight of Cash Operations in Singapore, ensuring timely and accurate processing of cash and payment activities.
• Manage payment processing and investigations, resolving non-routine issues through structured root-cause analysis.
• Deliver operational change initiatives, including process improvements, automation opportunities, and new system implementations.
• Strengthen the control environment by monitoring operational risk and supporting fraud prevention and detection activities.
• Ensure compliance with industry standards and legal/regulatory requirements, both locally and globally.
• Partner with Risk, Audit, and Compliance teams on audits, reviews, and remediation actions.
• Build effective working relationships with business partners, cross-functional teams, and clients.

Requirements

• Bachelor’s degree.
• Minimum 5 years of relevant experience in payments and/or cash operations within financial services.
• Strong knowledge of payment processing and operating models, including SWIFT and local channels such as MEPS, GIRO, and FAST.
• Demonstrated ability to drive operational excellence through process improvement and effective controls.
• Strong analytical and problem-solving skills with the ability to perform root-cause analysis.
• Experience partnering with Risk, Audit, and Compliance functions.
• Strong stakeholder management and communication skills.
• Solid PC skills with capability in project coordination and tracking delivery.

Preferred Qualifications

• Experience with ISO 20022 and/or SWIFT message standards and processing.
• Exposure to automation tools and digital workflow improvements in payments operations.
• Familiarity with cybersecurity and anti-fraud controls within an operations environment.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in more than 100 countries.