Senior Brand Ambassador

Responsibilities

• Introduce the Brand and its history to all store visitors
• Demonstrate technical knowledge of diamonds and products to drive sales
• Maintain accurate and accessible client information
• Nurture long-term client relationships through engagement and event invitations
• Utilize negotiation skills to close sales
• Provide exceptional, attentive, and courteous customer service
• Maintain store atmosphere, visual merchandising, and cleanliness
• Collaborate with team members to achieve store sales targets
• Adhere to store security protocols

Requirements

• Proven professional experience in the luxury industry
• Strong track record of achieving sales results
• Excellent customer focus and relationship-building skills
• Ability to work effectively in a dynamic team environment
• Detail-oriented with strong sales acumen

Preferred Qualifications

• Experience in the fine jewellery industry
• G.I.A. qualification
• Proficiency in an additional language

Benefits

• 25 days annual leave plus bank holidays (option to buy/sell leave)
• Pension: 4% employee and 11% company contribution
• Private Medical Insurance (Bupa)
• 24/7 Employee Assistance Programme and Mental Health First Aider network
• Access to flexible benefits platform (travel insurance, dental, etc.)
• Participation in Anglo American share schemes
• Employee discounts and onsite benefits where available

About the Company

De Beers Group has been the Home of Diamonds since 1888, bringing pioneering diamond perfection to clients through a worldwide digital presence and over 30 stores.