Senior Billing Specialist - Chargebacks

Responsibilities

• Own the end-to-end lifecycle for card and ACH chargebacks and payment disputes, including investigation, evidence gathering, and response tracking
• Manage dispute timelines to ensure all cases are submitted accurately within network, processor, and banking deadlines
• Analyze dispute drivers and payment-failure trends to identify root causes and improve dispute win rates
• Partner cross-functionally with Billing, Collections, Accounting, Customer Success, and Sales to resolve complex billing issues
• Support complex billing scenarios including enterprise invoicing, contract-specific terms, and billing adjustments
• Perform reconciliations across disputes, refunds, credits, and invoices to support accurate month-end close
• Identify operational gaps in billing and payment workflows and recommend scalable process improvements
• Maintain audit-ready documentation for billing adjustments, dispute outcomes, and refunds

Requirements

• 2-3+ years of experience in billing, payments, accounts receivable, or dispute operations
• Hands-on experience managing chargebacks and payment disputes in a high-volume environment
• Strong understanding of billing operations, payment flows, refunds, and account reconciliation
• Advanced proficiency in Excel and Google Sheets
• Strong analytical skills with the ability to identify trends and connect operational issues to root causes
• Excellent written and verbal communication skills
• Ability to work independently and manage competing priorities in a fast-paced environment
• Availability to work US business hours (9am-6pm PT)

Preferred Qualifications

• Experience with Zuora, Salesforce, payment processors, or ERP platforms
• Experience in SaaS, fintech, or high-growth technology environments
• Bachelor’s degree in Accounting, Finance, Business, or a related field

About the Company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive platform combines industry-leading AI with comprehensive tools to give companies complete visibility and control over their drivers, vehicles, equipment, and fleet-related spend.