Senior Backend Platform Developer

Responsibilities

• Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns
• Design secure APIs and integrations across internal systems, customer data, and third-party platforms
• Establish technical patterns, implementation standards, and reusable services
• Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging
• Create automation and AI-enabled workflows to improve routing, agent support, and operational visibility
• Build migration tooling to move legacy telephony and contact center workflows onto modern platforms

Requirements

• 5+ years of backend software engineering experience
• Proficiency with Node.js or TypeScript
• Strong API design, system architecture, and asynchronous systems experience
• Hands-on experience with AWS Lambda or similar serverless architecture
• Experience with logging, monitoring, search, data pipelines, or production observability
• Practical use of AI coding assistants for development and testing
• Fluency with GitHub workflows and CI/CD collaboration

Preferred Qualifications

• Experience in contact center, telephony, or customer support environments
• Exposure to platforms like Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
• Familiarity with routing, queues, IVR, SIP, or agent-assist workflows
• Experience with Snowflake SQL, Terraform, CloudFormation, or AWS SAM

About the Company

Navan is modernizing the technical foundation behind its contact center environment through legacy platform migration, improved reliability, and AI-enabled automation.