Senior Backend Platform Developer, Contact Center Systems

Responsibilities

• Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns
• Design secure APIs and integrations across internal systems, customer data, and third-party platforms
• Develop observability pipelines using tools like OpenSearch, CloudWatch, Kibana, and Snowflake
• Create automation and AI-enabled workflows to improve routing, agent support, and operational visibility
• Build migration tooling to transition legacy telephony and contact center workflows to modern platforms

Requirements

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
• Strong expertise in API design, system architecture, and asynchronous systems
• Hands-on experience with AWS Lambda or similar cloud/serverless architectures
• Proven experience with logging, monitoring, and production observability
• Fluency with GitHub workflows, including pull requests, code reviews, and CI/CD collaboration
• Ability to use AI coding assistants for development, testing, and troubleshooting

Preferred Qualifications

• Experience in contact center, telephony, or customer support automation environments
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, or Zoom Contact Center
• Familiarity with routing, IVR, SIP, or agent-assist workflows
• Experience with infrastructure tooling such as Terraform, CloudFormation, or AWS SAM
• Proficiency with Snowflake SQL

About the Company

Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. Powering travel programs at more than 10,000 companies, Navan simplifies travel, payments, and expense management with intuitive tools for booking, automated payments, and seamless expense reporting.