Senior AV Specialist

Responsibilities

• Mentor the AV team, including scheduling and training
• Oversee and manage the ticketing system to ensure SLA compliance
• Serve as the escalation point for complex technical issues and critical incidents
• Develop and maintain AV support processes, policies, and knowledge base articles
• Monitor and report on AV performance metrics and implement service improvements
• Manage hardware and software inventory
• Coordinate with Network Operations and Systems Engineering teams
• Assist with new employee onboarding, including access and equipment setup

Requirements

• Knowledge of Cisco, Crestron, Extron, Shure, and Clearone hardware
• Understanding of AV/VC signal flow
• Strong interpersonal and customer service skills
• Ability to handle physical tasks including lifting heavy objects and maintenance work
• Ability to work independently and in a fast-paced environment

About the Company

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to industry leaders worldwide through multi-domain architecture.