Senior Associate

Responsibilities

• Manage and resolve technical issues raised by the Operations team within defined SLAs
• Collaborate with Engineering to analyze, troubleshoot, and resolve system bugs, data mismatches, or workflow errors
• Serve as a communication link between Operations and Engineering to share technical findings and updates
• Track, prioritize, and close issue tickets using tools like Jira, Zendesk, or Freshdesk
• Perform root cause analysis to identify recurring issues and escalate them for long-term fixes
• Maintain detailed documentation of issues, resolutions, and known errors
• Provide feedback to Product and Engineering teams to improve platform performance and usability
• Support the Operations team with technical queries and data validation

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 1–3 years of experience in technical support, product support, or operations support
• Understanding of system workflows and APIs
• Basic SQL knowledge
• Experience with ticketing tools such as Jira, Zendesk, or Freshdesk
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and coordination abilities

About the Company

Yubi stands for ubiquitous. We represent transparency, collaboration, and the power of possibility. From being a disruptor in India’s debt market to expanding into global corporate markets, Yubi provides a holistic product suite designed to unleash potential and create new avenues for growth.