Senior Associate, Workforce Planning

Responsibilities

• Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization
• Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding
• Analyze historical data to provide insights that improve support operations
• Guide short-term staffing adjustments to address current staffing gaps
• Work with operations teams to track and optimize staffing implementation
• Partner with Real Time Analysts for demand insight and outage reporting
• Build out and report on seasonality trends
• Use data and insights to identify opportunities to improve speed, quality, and customer experience
• Partner with integrity, customer experience, product, and engineering teams to improve processes
• Execute recommendations from data analysis through to implementation and measurement

Requirements

• 4+ years of post-grad experience in tech, operations, strategy, consulting, or banking
• Analytical and data-driven mindset
• Proficiency in Excel or Google Sheets for data modeling
• Strong written and verbal communication skills
• Ability to manage multiple deadlines in a fast-paced environment
• Strong organizational and follow-through capabilities

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are growing rapidly and looking for team members to help us expand from food delivery to a platform for all goods.