Senior Associate, Order Management

Responsibilities

• Receive and review orders to ensure accuracy, completeness, and adherence to company policies
• Enter orders into the system accurately and monitor status to proactively identify potential delays
• Serve as the primary point of contact for order-related inquiries for stakeholders in the CALA region
• Collaborate with Commercial management, Client managers, and Account teams to ensure on-time booking
• Investigate and resolve order discrepancies regarding pricing, contractual terms, and addresses
• Partner with Customer Order Fulfillment to ensure zero downstream impacts at the time of delivery
• Identify opportunities to improve Order Management processes and streamline workflows

Requirements

• Degree in business or a related field
• 3-5 years of experience in a service or product-based company
• Proficiency in MS Office applications (Excel, Word, PowerPoint)
• Strong attention to detail and accuracy in data entry
• Excellent verbal and written communication skills
• Proven negotiation and leadership skills
• Ability to prioritize tasks and work efficiently in a fast-paced environment

Preferred Qualifications

• Experience in the Telecommunications industry
• Knowledge of Oracle and Salesforce

About the Company

Ciena is a global leader in high-speed connectivity. We are a technology company that leads with humanity, prioritizing a people-first approach and a flexible work environment that empowers individual growth, well-being, and belonging.