Senior Associate, Network Control

Responsibilities

• Provide technical support for a large nationwide network by monitoring, analyzing, and troubleshooting network problems within a 24/7 Network Operations Control Center (NOCC).
• Monitor network alarm conditions to proactively identify and minimize disruptions to the FAA network.
• Perform root cause analysis to determine action plans for restoring customer services.
• Employ test methods to analyze various technologies including T1, T3, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
• Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems and support onsite field technicians remotely.
• Support short-term emergency evacuations to local or remote backup facilities as needed.

Requirements

• Bachelor's Degree and minimum 2 years of related experience, OR
• Graduate Degree and 0-2 years of related experience, OR
• 6 years of related experience in lieu of a degree.
• Ability to obtain and maintain an FAA Public Trust Clearance.
• Willingness to work rotating shifts in an onsite 24/7/365 environment.

Preferred Qualifications

• 2 years of telecommunications network troubleshooting experience.
• Experience with Layer 1 troubleshooting and physical layer/routed technologies.
• Experience with Network Management systems and tools.
• Experience working with call center phone systems and geographically dispersed teams.

About the Company

L3Harris is the Trusted Disruptor in defense tech. We deliver end-to-end technology solutions connecting the space, air, land, sea, and cyber domains to support national security and our customers' mission-critical needs.