Senior Associate, Network Control

Responsibilities

• Provide technical support for a large nationwide network by monitoring, analyzing, and troubleshooting problems within a Network Operations Control Center (NOCC).
• Monitor network alarm conditions to proactively identify and minimize disruptions to the FAA network.
• Perform root cause analysis to determine action plans for restoring customer services.
• Employ test methods to analyze various technologies including Ethernet, IP, WAN, LAN, SONET, and TDM.
• Assist Local Exchange Carriers (LEC) and other providers to resolve WAN problems and support onsite field technicians remotely.
• Work within an onsite 24x7x365 environment, requiring rotating shifts and schedule flexibility.

Requirements

• Bachelor's Degree and 2+ years of related experience, OR Graduate Degree and 0-2 years of experience, OR 6 years of related experience.
• CCNA Certification (or ability to obtain within 3 months of start date).
• Ability to obtain an FAA Public Trust or U.S. Government Security Clearance.
• Ability to work onsite in Melbourne, FL, as this position is not eligible for remote work.

Preferred Qualifications

• Experience with telecommunications network troubleshooting and Layer 1 troubleshooting.
• Experience with Network Management systems and tools.
• Experience with physical layer and routed technologies.
• Experience working with call center phone systems and geographically dispersed teams.

About the Company

L3Harris is the Trusted Disruptor in defense tech. We deliver end-to-end technology solutions connecting the space, air, land, sea, and cyber domains in the interest of national security. Our employees are unified in a shared dedication to our customers’ mission and professional growth.