Senior Associate - German Language - Service Desk - Procure To Pay

Responsibilities

• Receive and resolve queries from vendors and employees regarding Accounts Payable, payment processing, and times & expenses.
• Route complex queries to the appropriate members of the AP team for resolution.
• Ensure service delivery to Operating Companies meets or exceeds agreed KPIs and SLAs.
• Collaborate with the Service Management team to implement and maintain SLA standards.
• Manage internal customer and supplier issues following established escalation processes.

Requirements

• German language proficiency of level B2 or above (or equivalent).
• Strong stakeholder engagement skills with the ability to communicate effectively across all levels.
• Ability to utilize and synthesize information from a wide variety of sources.

Preferred Qualifications

• Previous experience working with SAP.
• Background in accounting, commerce, or related financial fields.

About the Company

Holcim is a global leader in innovative and sustainable building solutions, dedicated to enabling greener cities and smarter infrastructure. As a company driving the circular economy, Holcim focuses on sustainability and net-zero goals through its diverse business segments, including Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.