Senior Associate Director for Student Support

Responsibilities

• Supervise the Student Support Team and interns, overseeing training, professional development, and performance appraisals.
• Serve as the primary administrator for the Return to Columbia program, managing students returning from leaves of absence and suspensions.
• Provide comprehensive, non-clinical student support management, including resource referral and coordination of academic and community accommodations.
• Coordinate responses to students of concern experiencing academic, mental health, physical health, or social challenges.
• Develop and deliver training and outreach initiatives on topics such as behavioral intervention, bystander intervention, and assessing students in distress.
• Monitor national trends and emerging issues related to student basic needs to inform program strategy and service delivery.
• Collaborate with campus partners, including Deans of Students and Counseling and Psychological Services, to facilitate restorative justice and mediation.

Requirements

• Bachelor's degree.
• 5-7 years of related experience in case management, student conduct, or a similar field.
• Demonstrated knowledge of FERPA, the Clery Act, and other relevant laws.
• Experience supporting diverse student populations, including low-socioeconomic and historically marginalized communities.
• Strong analytical, organizational, and interpersonal skills with the ability to exercise superior judgment and discretion.
• Ability to work effectively in a dynamic, fast-paced, and detail-oriented environment.

Preferred Qualifications

• Advanced degree in social work, higher education, student personnel administration, counseling, psychology, or a related field.

About the Company

Columbia University's University Life division supports all students by fostering an inclusive, connected community across the institution. The Center for Student Success & Intervention (CSSI) provides a comprehensive model integrating student conduct, support management, and operations to remove barriers to student persistence and well-being.