Senior Associate, Creator Experience

About the Company

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love.

Responsibilities

• Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy
• Monitor creator data and surface tailored recommendations that drive measurable growth
• Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported
• Work with internal teams to deliver seamless experiences and scalable support models

Requirements

• Bachelor’s Degree
• 2–4 years of experience in customer success, account management, partnerships, or creator economy roles
• Track record of building and maintaining relationships with high-profile talent
• Excellent communication and organizational skills
• Problem-solving mindset and ability to work independently

Preferred Qualifications

• Familiarity with creator platforms, affiliate programs, and digital marketing tools
• Knowledge of fashion trends
• Proficiency in Salesforce

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO and Birthday PTO
• 14 weeks of parental leave
• Wellness, Technology, and Learning & Development stipends
• 401k program with 3% automated contribution
• Wellhub Membership and company retreats