Senior Analyst, Learning Operations

Responsibilities

• Provide operational support for learning delivery by partnering with Capability CoE and market teams
• Assist in the setup, testing, and launch of learning programs within LMS platforms
• Support content uploads, updates, and maintenance to ensure accuracy and accessibility
• Coordinate with domain guides to enable the smooth execution of learning initiatives
• Perform basic reporting and analysis on learning data to monitor participation and effectiveness
• Support the testing and rollout of new platform features and enhancements
• Manage learner queries and requests through ticketing systems to ensure timely resolution
• Contribute to continuous improvement initiatives to enhance learning operations and user experience

Requirements

• 2–3 years of experience in learning operations, LMS administration, or HR operations
• Basic understanding of learning platforms and content management
• Solid attention to detail and data accuracy
• Strong organizational and coordination skills
• Ability to manage multiple tasks and priorities effectively
• Good communication and customer coordination skills
• Fluency in English

Preferred Qualifications

• Experience with LMS platforms such as Workday or Cornerstone
• Familiarity with Learning Experience Platforms (LXP/UI tools)
• Basic knowledge of reporting tools such as Power BI or Google Analytics
• Experience using ticketing systems such as ServiceNow (SNOW)

About the Company

Diageo is the world’s leading premium drinks company, with over 200 brands sold in more than 180 countries. We bring together over 29,000 talented people to create the magic behind our much-loved brands. Our ambition is to be one of the best performing, most trusted, and most respected consumer products companies in the world, fostering an inclusive culture where everyone is empowered to be themselves.