Posted a month ago
Senior Analyst, Learning Operations
DiageoSenior Analyst, Learning Operations
Requirements
2+ years multinational experience, 12+ months LMS/LXP experience, ServiceNow experience preferred, Intermediate MS Excel and PowerPoint, Strong English communication
Skills
LMSServiceNowExcel
About the role
Responsibilities
- Resolve ServiceNow (SNOW) tickets within 48 hours of assignment
- Provide timely support for customer queries and service requests
- Manage extended worker access, course assignments, and learning records
- Support user data management, reporting, and completion tracking
- Ensure strict adherence to Global IM&S and PII compliance standards
- Support learning launches and operational activities across various platforms
Requirements
- 2+ years of experience in a multinational or service delivery environment
- Minimum 12 months of experience working with LMS/LXP platforms
- Proficiency in MS Excel and PowerPoint
- Strong verbal and written communication skills in English
- Experience with ticketing tools such as ServiceNow is preferred
About the Company
Diageo is the world’s leading premium drinks company, with over 200 brands sold in more than 180 countries. We bring together over 29,000 talented people to create the magic behind our much-loved brands, fostering an inclusive culture where everyone is empowered to thrive and innovate.
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Diageo · Bangalore
