Senior Analyst, Commercial Experience Service Delivery

Responsibilities

• Manage end-to-end order management processes, including EDI ordering and issue resolution
• Act as the primary point of contact for customers, EDI customers, and third-party service providers
• Handle all incoming customer queries and requests to ensure accurate and efficient resolution according to SLAs
• Ensure high-level service delivery by managing the order-to-ship process and maximizing order entry accuracy
• Collaborate with internal teams to continuously improve service levels and the "Cash Cycle" process
• Monitor and support logistics activities to ensure shipments are on time and in full (OTIF)

Requirements

• Mandatory fluency in Spanish
• Fluent English communication skills
• Strong interpersonal and stakeholder management skills
• Strong proficiency in MS Office
• A proactive and positive customer service attitude
• High level of accuracy and attention to detail

Preferred Qualifications

• University or college degree
• Previous experience with SAP or similar ERP systems
• Understanding of market and customer specifics within a global business environment

About the Company

Diageo is the world's leading premium drinks company, with a portfolio of over 200 iconic brands sold in more than 180 countries. Our Global Business Operations team provides critical strategic and business services to 21 markets worldwide, fostering an inclusive and supportive culture where talent is recognized and developed.