Senior Analyst, Access Command

Responsibilities

• Provision and manage user access across multiple platforms including OKTA, Salesforce, Jira, and Amazon Connect
• Support onboarding, offboarding, and lifecycle access management for internal and global BPO support teams
• Perform comprehensive audits to ensure data integrity and compliance with SOX/SOC standards
• Triage high-priority access issues and troubleshoot complex identity problems such as authentication failures
• Lead continuous improvement initiatives, including SOP development and automation efforts
• Integrate identity platforms with SaaS and internal applications using SAML, SCIM, OAuth, and OpenID Connect
• Engage with senior leadership to manage escalations and drive strategic access initiatives

Requirements

• 3+ years of experience in access management, provisioning, or technical support in a fast-paced environment
• Bachelor’s Degree
• In-depth knowledge of security protocols, SOX/SOC compliance, and access control principles
• Proficiency with access management tools such as OKTA, Jira, Salesforce, and Amazon Connect
• Working knowledge of SQL for troubleshooting and validating access data
• Strong communication skills and the ability to document technical and operational workflows

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Flexible paid time off and 11 paid holidays
• Wellness, commuter, and family-forming assistance programs

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are growing rapidly, providing opportunities for team members to solve new challenges and own their careers while supporting Dashers, merchants, and consumers.