Senior Air Operations Associate

Responsibilities

• Coordinate end-to-end airfreight operations in alignment with company strategy and customer requirements
• Serve as the first point of escalation for shipment exceptions, resolving issues with urgency
• Coach and mentor team members to ensure SOP compliance and a culture of continuous improvement
• Maintain high data accuracy and timely milestone updates across systems to meet KPIs and SLAs
• Oversee billing accuracy and cost control, resolving invoice disputes promptly
• Monitor vendor and carrier performance, providing constructive feedback and actionable solutions
• Supervise a small team of associates and act as a squad lead to build future leadership capabilities

Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field
• 3–7 years of experience in freight forwarding or logistics operations
• Strong working knowledge of air freight processes, including import and export handling
• Fluency in Vietnamese and professional proficiency in English (written and spoken)
• Proven experience coaching or mentoring junior team members
• Highly detail-oriented with the ability to manage multiple priorities under pressure

Benefits

• Leadership pathway with a clear trajectory toward Team Leader and Manager roles
• Competitive base salary and quarterly performance bonus
• Daily complimentary lunch
• Comprehensive medical insurance including dependent coverage
• Restricted Stock Units (RSUs)

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.