Posted 10 hours ago
Senior Agent
Transat Tours CanadaAgent.e principal.e
Requirements
1+ year Contact Center experience, Fluent French and English, Knowledge of B2C, B2B, and GDS, Microsoft Excel proficiency, Availability for evenings and weekends
Skills
customer serviceExcelGDS
About the role
Responsibilities
- Provide technical and procedural support to agents using a coaching approach
- Coordinate operational activities and support agents in daily tasks
- Manage B2C, B2B, and GDS customer escalations
- Support mentors during training for internal procedure updates
- Act as a technical and procedural reference for other departments
- Analyze files and call recordings to resolve complex situations
- Collaborate with supervisors to identify agent development needs
Requirements
- Minimum of one year of experience as a Contact Center Agent
- Fluency in French and English (oral and written)
- Deep understanding of B2C, B2B, and GDS products and procedures
- Proficiency in Microsoft Excel
- Ability to work a variable schedule, including evenings and weekends
- Strong analytical and prioritization skills
About the Company
Transat is an airline dedicated to being the preferred choice for customers and employees alike, recognized multiple times as the world's best leisure airline.
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Transat Tours Canada · Montreal
