Senior Agent Product Manager

About the Company

Retell AI is using first principles to reimagine the call center with cutting-edge voice AI. Backed by Y Combinator and Alt Capital, we have scaled to $60M ARR and are building a modern CX platform where entire contact centers are powered by intelligent AI workers.

Responsibilities

• Lead end-to-end customer deployments from discovery through production launch
• Partner with customers to translate business goals into scalable AI-powered workflows
• Design conversational workflows, automation strategies, and deployment architectures
• Act as a trusted advisor to executives and operational leaders
• Build ROI models and business cases to quantify AI automation impact
• Partner with Sales during pre-sales engagements and solution scoping
• Coordinate across Product, Engineering, and Customer Success to unblock deployments
• Translate customer feedback into actionable product recommendations
• Develop repeatable deployment playbooks and best practices

Requirements

• Experience in deployment, implementation, solutions consulting, product management, or forward deployed engineering
• Experience writing requirements, implementation plans, PRDs, or project specifications
• Experience building business cases or performing ROI analysis
• Ability to navigate technical conversations and understand LLM prompting
• Strong ownership mentality and ability to thrive in ambiguous environments
• Exceptional communication skills for executive-level stakeholder management

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit
• $200/month wellness reimbursement
• $300/month commuter reimbursement
• $75/month phone bill reimbursement
• $50/month internet reimbursement
• Equity provided