Senior Agent Architect

Responsibilities

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners
• Leverage LLM internals to design precise prompts for reliable, user-aligned behavior
• Simplify complex workflows into digestible conversational components
• Fine-tune conversational flows and voice output to align with customer brand standards
• Build and configure integrations between customers' systems and Parloa's Platform via APIs and integration platforms
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios
• Apply structured testing approaches to validate AI agent behavior, quality, and performance

Requirements

• 3+ years of experience in enterprise customer-facing roles
• Expertise in conversation design and AI agent development
• Proficiency with advanced prompting strategies (chain-of-thought, few-shot learning)
• Strong knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT)
• Proficiency in REST API design, JSON/XML, and API testing tools like Postman
• Experience reading and consuming API documentation across enterprise SaaS platforms
• Familiarity with A/B testing methods

Preferred Qualifications

• Experience building custom connectors via integration platforms like Paragon (TypeScript)
• Experience with Git-based version control and CI/CD pipelines
• Familiarity with middleware architecture

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over one billion interactions between global enterprise brands and their customers, including companies like Booking.com, Allianz, and SAP.