Senior Account Manager

Responsibilities

• Serve as the strategic partner and primary point of contact for a portfolio of mission-driven client accounts.
• Build and maintain trusted relationships with client stakeholders, from day-to-day contacts to executive leadership.
• Translate client needs and organizational objectives into clear project requirements, creative briefs, and strategic recommendations.
• Partner closely with Project Managers to ensure seamless, on-time, and on-budget delivery of projects.
• Proactively identify client risks, challenges, and opportunities to drive account growth and expanded services.
• Negotiate contracts, extensions, amendments, and scope changes.
• Support business development by leading relationship intake calls, writing sales proposals, and participating in pitch presentations.

Requirements

• 5+ years of experience in account management, client services, or strategy roles.
• At least 3 years of experience as an account manager at a digital or creative agency.
• Proven track record of managing complex client relationships and multi-faceted digital or creative projects.
• Experience working with modern digital agency technologies, including CMS, CRM, and digital analytics tools.
• Strong strategic thinking, problem-solving, and communication skills.
• Ability to manage multiple accounts simultaneously with high attention to detail.

Preferred Qualifications

• Experience working with nonprofit organizations, advocacy groups, or social impact organizations.
• Understanding of the unique challenges faced by mission-driven organizations.
• Experience with project budgets, financial forecasting, and account-level profitability.
• Background in brand strategy, digital campaigns, website development, or content strategy.

Benefits

• Salary range: $100K-$115K.
• Comprehensive benefits including 100% employer-paid health insurance.
• Unlimited PTO and paid parental leave.
• 401(k) with Safe Harbor contributions.
• Annual professional development budget.
• Remote-first work environment with flexible scheduling.

About the Company

Wide Eye is a digital creative agency for organizations working to build a thriving and just society. We make future-defining missions unmistakable through exceptional brand and digital experiences for legacy institutions and emerging initiatives alike.