Senior Account Manager

Responsibilities

• Act as the main point of contact for clients
• Interpret client briefs and challenge requirements to ensure optimal solutions
• Write and contribute to briefs and develop insights for planning and creative processes
• Present creative work to clients and manage feedback
• Support data strategy development in collaboration with the data team
• Manage project budgets, estimations, and end-of-month invoicing
• Partner with implementation teams to ensure technical feasibility within CRM systems
• Troubleshoot ad hoc issues and requests
• Support larger strategic opportunities and maintain team administration

Requirements

• Experience in CRM campaign management (email, push notifications)
• Ability to work cross-functionally with creative, strategy, and data teams
• Strong client management and presentation skills
• Experience with project budgeting and financial reconciliation

About the Company

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce. The agency works with blue chip partners including AstraZeneca, Microsoft, and Coca-Cola to drive growth through connected brand experiences.