Senior Account Manager

Responsibilities

• Build consultative relationships with SMB/Mid-Market vendors to drive results with TKWW products
• Manage a regional book of business to achieve monthly ACV, revenue, and retention targets
• Directly own vendor retention by managing renewals and handling cancellation/downgrade requests
• Act as the "voice of the vendor" to improve satisfaction and long-term LTV
• Contribute to the redesign of vendor communication flows and email strategies
• Conduct account onboarding to ensure new vendor success and data compliance
• Serve as a technical resource and primary point of contact for new hires
• Collaborate cross-functionally to resolve complex issues and drive operational improvements

Requirements

• 5+ years of experience in consultative renewal, retention, expansion, or cancellation roles within SaaS
• Proven track record of meeting revenue goals and customer performance targets
• Experience managing high-impact books of business with direct accountability for outcomes
• Strong influencing and problem-solving skills
• Excellent written, verbal, and presentation communication skills
• Proficiency in Salesforce, Google Suite, and Gong.ai
• Strong quantitative and analytical skills
• Ability to work US Eastern hours

About the Company

At The Knot Worldwide, we champion celebration by powering meaningful moments for millions around the world through our wedding and event platforms.