Senior Account Manager

Responsibilities

• Manage a sales territory of national and multi-national accounts within the medical device and healthcare markets.
• Drive customer satisfaction, retention, and revenue growth through relationship depth and pricing margin improvement.
• Serve as the primary lead point of contact for assigned accounts, managing cross-functional internal teams to ensure seamless service delivery.
• Support contract negotiations and re-contracting efforts in alignment with commercial goals.
• Identify and develop new revenue opportunities within the existing customer base and through new acquisitions.
• Conduct professional Quarterly Business Reviews (QBRs) to assess performance and reinforce partnership value.
• Collaborate with Operations, Quality, Finance, and Customer Service to resolve customer issues.
• Maintain accurate records in CRM systems to ensure data integrity for pipeline and forecasting.

Requirements

• Bachelor's degree in Business, Marketing, Life Sciences, or a related field.
• 5+ years of customer-facing experience in sales, account management, or commercial operations.
• Proficiency in CRM systems and Microsoft Office.
• Ability to travel up to 30% for customer meetings and site visits.
• Strong communication, relationship management, and problem-solving skills.

Preferred Qualifications

• Experience managing complex or multi-site accounts in healthcare, life sciences, or a regulated services industry.
• Background in sterilization, operations, or quality services.
• Experience negotiating complex strategic contracts.

Benefits

• Medical, Rx, Dental, and Vision insurance.
• 401(k) program with immediate company match.
• Paid holidays, vacation, and sick time.
• Paid parental leave and education assistance.
• Financial planning assistance and Employee Assistance Program (EAP).
• Voluntary benefits including Pet Insurance and Critical Illness coverage.

About the Company

Sotera Health is a leading global provider of mission-critical sterilization and lab testing services for the healthcare industry. Driven by the mission of Safeguarding Global Health®, we support more than 5,800 customers in over 50 countries, including many of the world's top medical device and pharmaceutical companies.