Senior Account Manager RoW Market

Responsibilities

• Maintain constant contact with existing international enterprise clients to understand their needs and strategize personalized upsell plans
• Provide after-sales support, cross-selling, up-selling, and churn management to ensure long-term satisfaction
• Build and develop high-quality relationships with enterprise customers through proactive communication and improvement action plans
• Manage a dedicated customer portfolio, keeping information updated and building tracking reports on account status
• Promote and explain new products, services, and functionalities to existing customers
• Collaborate closely with sales, product, and customer support teams to provide valuable client feedback

Requirements

• Professional proficiency in English
• Proven experience working with sales targets
• Experience in Customer Success, Customer Satisfaction, or Account Management
• Strong organizational skills with extensive experience using CRM tools and portfolio management
• Ability to thrive in a fast-paced, high-growth startup environment
• Ambitious, self-motivated, and proactive problem-solver

Benefits

• Structured career paths to support professional growth
• Transparent salary grid with a 70/30 fixed/variable split and uncapped monthly variable
• Private health insurance via Alan
• Wellness benefits through Wellhub (gyms, pools, and classes)
• Meal and expense savings with Cobee and Nora
• Language classes and office perks including breakfast and organic fruit
• Pet-friendly office environment

About the Company

Factorial is building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes. As one of Europe’s fastest-growing SaaS companies, we are headquartered in Barcelona and employ over 1,500 people across Europe, Asia, Africa, and America.