Senior Account Manager

Responsibilities

• Manage planning and account management for all creative work for a global law firm client
• Act as the on-site lead to build collaborative relationships with the global client base
• Manage the on-site team to deliver a first-class client experience
• Oversee brand guardianship and day-to-day resource decisions
• Line manage a Project Manager and a Digital Content Executive
• Own processes and systems for client work delivery
• Interpret client briefs, manage project timelines, and ensure output meets requirements
• Support Business Development by handling escalations and identifying new opportunities
• Assist with financial management, billing, and KPI monitoring

Requirements

• At least 4 years of experience in an agency environment
• Excellent client engagement and relationship-building skills
• Strong interpersonal and communication skills
• Proven ability to lead, inspire, and manage junior team members
• Strong project management and organizational skills with ability to multi-task
• Analytical and numerical skills
• Negotiation skills and ability to close deals
• Strategic thinker with attention to detail

About the Company

Established in 2004, OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, they leverage cutting-edge AI technology to revolutionise creative delivery.