Senior Account Manager

Responsibilities

• Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts
• Identify expansion opportunities and drive upsell and cross-sell initiatives
• Proactively manage contract renewals and ensure high retention rates
• Represent the voice of the customer and advocate for product enhancements
• Lead regular executive business reviews (EBRs) and provide performance reporting
• Partner with Sales Engineers, Product Management, and Support for successful onboarding and escalation resolution
• Stay informed on industry trends and the competitive landscape

Requirements

• 5+ years of experience in enterprise account management, customer success, or consultative sales
• Experience in SaaS, MSP, or IT services environments
• Proven track record managing multimillion-dollar portfolios
• Strong commercial acumen and negotiation skills
• Ability to engage senior-level executives and IT decision-makers
• Excellent written and verbal communication and presentation skills
• Experience building and executing strategic account plans

Preferred Qualifications

• Background in IT management software or cybersecurity solutions
• Familiarity with CRM tools like Salesforce and data analytics platforms
• Bachelor’s degree in Business, Technology, or a related field
• MBA is a plus

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.