Senior Account Manager

About the Company

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it.

Responsibilities

• Own the full renewal cycle for strategic accounts to ensure timely execution and strong retention
• Identify and advance targeted upsell opportunities aligned to customer needs
• Develop and maintain long-term, trust-based relationships with key senior stakeholders
• Lead Quarterly Business Reviews (QBRs) to showcase adoption, ROI, and success metrics
• Collaborate with Customer Success, Solutions Engineering, Product, and Marketing on account plans
• Maintain accurate renewal and upsell forecasting in HubSpot
• Partner with Finance and Legal on contract negotiation and pricing
• Cultivate customer advocates for testimonials and case studies

Requirements

• 5+ years of account management, customer success, or relationship management experience
• Experience in SaaS, PropTech, or commercial real estate preferred
• Proven track record of exceeding retention, renewal, and upsell targets
• Success building relationships with senior decision-makers
• Strong negotiation, commercial planning, and contract management skills
• Proficiency with HubSpot or similar CRMs
• Excellent executive-level presentation and communication abilities

Benefits

• Comprehensive medical, dental, and vision plans
• 12 weeks of fully paid parental leave
• Pre-tax commuter benefits
• Access to professional development tools like LinkedIn Learning
• Unlimited time off
• Equity eligibility