Senior Account Manager

Responsibilities

• Cultivate and grow relationships with key client executives and stakeholders
• Monitor account health and identify upsell, cross-sell, and renewal opportunities
• Lead client onboarding and create standard operating procedures
• Work globally with counterparts in Asia, North America, and Latin America
• Monitor client metrics and address escalations with Global Operations teams
• Prepare and present quarterly strategy reviews and client touch points
• Drive product adoption and document client success criteria
• Use Salesforce to monitor the health of the book of business
• Mentor and coach fellow Account Managers

Requirements

• 3+ years of experience in supply chain operations, sales, or account management
• 2+ years of experience in logistics, freight forwarding, or supply chain preferred
• Fluency in Dutch and English
• Proven track record of cross-selling products
• Strong business acumen and problem-solving skills
• Client-centric mindset with high attention to detail

Benefits

• Daily catered lunches, breakfast, and snacks
• Commute expenses for employees living outside Amsterdam
• 25 working days of vacation
• Fully paid collective health insurance
• Defined pension contribution scheme
• Equity program for all team members
• Employee Assistance Program
• Parental leave benefits

About the Company

Flexport is shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people, making global commerce easy and accessible.