Senior Account Manager

Responsibilities

• Cultivate and grow relationships with key client executives and stakeholders
• Monitor account health and identify ways to improve client experience
• Identify, develop, and close upsell, cross-sell, and renewal opportunities
• Manage client financial health and ensure consistent payment schedules
• Lead client onboarding and create standard operating procedures
• Work with global counterparts in Asia, North America, and Latin America
• Monitor client metrics and address escalations with Global Operations teams
• Prepare and present quarterly strategy reviews and client touch points
• Drive product adoption and refine client success criteria
• Use Salesforce to monitor the health of the book of business
• Mentor and coach fellow Account Managers

Requirements

• 3+ years of experience in supply chain operations, sales, or account management
• 2+ years of experience in logistics, freight forwarding, or supply chain preferred
• Fluency in Flemish (or Dutch), French, and English
• Proven track record of cross-selling products
• Strong business acumen and problem-solving skills
• Client-centric mindset with a consultative approach

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.