Senior Account Manager

Responsibilities

• Drive portfolio growth and expansion for healthcare partners including health plans and hospital systems
• Lead the implementation of new partner programs and service line launches
• Coordinate cross-functional integration with Product, Supply Chain, and Nutrition teams
• Resolve complex partner questions with high-touch, solution-oriented responses
• Provide ongoing account management, troubleshooting, and regular performance check-ins

Requirements

• 6+ years of experience in account management
• Strong understanding of the healthcare industry and HIPAA
• Advanced proficiency in Excel and Google Sheets
• Exceptional written and verbal communication skills
• BA/BS degree

Preferred Qualifications

• Experience in management consulting
• Experience in high-growth healthcare start-ups (Series B+)
• Direct experience working with health plans or clinical research organizations

Benefits

• Competitive hourly rate and team bonus opportunities
• 401K company match with immediate vesting
• Comprehensive health and wellness benefits effective first day
• Generous PTO and flexible attendance policy
• Up to 85% discount on HelloFresh, Green Chef, Everyplate, and Factor subscriptions
• Access to Employee Resource Groups

About the Company

Factor, a brand of HelloFresh, is a leader in the health-focused, fully prepared meal space, operating at the forefront of the "Food as Medicine" movement.