Senior Account Executive

About the Company

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Using proprietary NLU capabilities, Lucidya equips marketing, support, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction and lifetime value.

Responsibilities

• Own enterprise and government ARR targets and drive predictable revenue growth
• Manage a high-quality pipeline with a focus on deal progression and forecast accuracy
• Run full sales cycles including discovery, business case development, pilot scoping, and negotiation
• Lead value-based conversations with C-suite stakeholders to translate AI capabilities into business outcomes
• Scope and lead customer pilots, defining success metrics and ensuring measurable value is achieved
• Develop executive relationships and act as a trusted advisor within target accounts
• Partner with Solution Consultants, Product, and Customer Support for successful onboarding

Requirements

• 6-12 years of professional experience
• 2-5 years of experience selling specifically to CX or contact center buyers
• Background in CCaaS, conversational AI, or CX software (e.g., Genesys, NICE, Zendesk, Freshworks)
• Native Arabic speaker with deep Saudi/GCC market fluency
• Proven ability to navigate procurement processes in Saudi banks, telcos, or government entities
• Strong financial acumen to construct live ROI-based business cases
• Experience managing the political and organizational sensitivity of AI-driven transformations

Preferred Qualifications

• Experience selling automation or conversational bots
• Familiarity with Saudi-specific compliance such as Nafath and PDPL