Senior Account Director

Responsibilities

• Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem to strengthen Bandwidth’s market position.
• Engage with platform providers, MSPs, and system integrators to embed voice and messaging capabilities within modern customer engagement technologies.
• Identify and develop enterprise opportunities shaped through partner ecosystems, working collaboratively to support customer adoption.
• Expand Bandwidth’s brand recognition within the European contact centre ecosystem, specifically regarding CCaaS and AI-driven platforms.
• Shape and progress complex opportunities involving multiple stakeholders across partner organizations and enterprise customers.
• Maintain a strong pipeline of ecosystem-influenced opportunities with clear visibility into deal progression and forecast health.
• Collaborate with internal product, marketing, and sales teams to support market expansion and partner engagement.

Requirements

• Bachelor’s degree in Business or a related discipline.
• 10–15+ years of experience in enterprise technology sales with a proven track record of driving commercial outcomes.
• Deep experience working with partner ecosystems, including MSPs, strategic alliances, and system integrators.
• Proven experience developing enterprise opportunities through both direct engagement and partner-led routes to market.
• Established credibility within the contact centre, CCaaS, UCaaS, or communications platform landscape.
• Demonstrable network of relationships across relevant MSPs and platform providers.
• Proficiency in structured sales methodologies such as MEDDPICC or Value Selling.
• Strong pipeline management and forecasting discipline.

Preferred Qualifications

• Experience working within customer experience (CX), CRM, or contact centre ecosystems.
• Familiarity with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
• Understanding of the intersection between AI, CCaaS, and communications infrastructure.
• Experience supporting CCaaS platforms such as Genesys, Cisco, Five9, Zoom, or RingCentral.

Benefits

• Competitive salary and 8% monthly gross salary contribution to your private pension.
• Comprehensive health, life, and income protection insurance.
• 24 days of annual leave plus additional time off for life milestones and volunteering.
• Support for physical and mental wellbeing, including fitness subscriptions and access to dedicated therapists.
• Work equipment provided, including a laptop, mobile phone, and internet allowance.

About the Company

Bandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we offer an owned communications cloud that delivers advanced automation, AI integrations, and premium human support.