Senior Academy Programme Manager

Responsibilities

• Independently manage Academy programmes end-to-end using structured PM methodologies, including project plans, stakeholder maps, and milestone reviews.
• Act as a trusted partner for Subject Matter Experts and internal stakeholders, providing clear status communication and process documentation.
• Shape learner journeys and tailor experiences to specific learner personas to drive engagement and mastery.
• Develop engagement strategies, including communications and nudges, to increase registration, activation, and completion rates.
• Improve content discoverability and the usability of learning environments (UX/UI) and accessibility.
• Utilize learner feedback and behavioral data to build and execute a prioritized Learner Experience roadmap.
• Leverage AI and automation to improve operational and delivery efficiency.

Requirements

• 3+ years in programme/project management, learning operations, L&D, customer education, UX, or a related operational field.
• Experience working in SaaS, L&D tech, or a fast-moving technology environment.
• Proven ability to run multiple workstreams independently using a structured approach (scope, milestones, risk, and stakeholder management).
• A genuine interest in learner experience, including journey design, UX/UI thinking, and engagement strategy.
• Comfort working with data to interpret operational and engagement metrics.
• Strong written and verbal communication skills with English B2+ level proficiency.
• A proactive, solution-oriented mindset with the ability to navigate ambiguity.

Preferred Qualifications

• Familiarity with LMS/learning platforms or authoring tools.
• Experience with marketing or CRM systems.
• Experience designing learner-facing or customer-facing journeys.

Benefits

• Flexible working hours and a virtual-first work environment.
• Professional development budget of $1,500 annually for books, courses, and certifications.
• Company performance bonus and Restricted Stock Units or Stock Options.
• "DisConnect" days (one additional day off per quarter) and paid volunteer days.
• Comprehensive well-being support, including access to the Calm app and an Employee Assistance Program.
• Extended parental leave for primary caregivers.

About the Company

Bloomreach is building the world’s premier agentic platform for personalization. We are revolutionizing how businesses connect with their customers by building and deploying AI agents to personalize the entire customer journey. From retail to financial services, Bloomreach powers personalization for more than 1,400 global brands.