Security Operations Training and Education Supervisor

Responsibilities

• Lead the development, delivery, and refinement of a new workplace violence prevention training and education program.
• Facilitate training in various formats, including classroom, virtual delivery, physical technique demonstrations, simulations, and eLearning.
• Collaborate with clinical and non-clinical stakeholders and leadership across the hospital network to identify program improvements.
• Support security-related workplace incidents and participate in debriefs to identify training opportunities.
• Analyze and assess training metrics and quality indicators, presenting findings to UHN Leadership and external stakeholders.
• Work alongside Security Operations management to review metrics and ensure operational standards are maintained.

Requirements

• University or college degree in security, law enforcement, criminal justice, or a related field.
• Minimum of 2 years of security supervisory experience.
• Minimum of 2 years of adult education or equivalent experience.
• Valid Ontario Security License (PSISA).
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
• Strong English verbal and written communication skills.

Preferred Qualifications

• Completion of recognized security industry certifications such as CHSS, CHPA, or CPP.
• Certifications related to adult learner education, coaching, or mentorship.
• Experience with healthcare-centric de-escalation programs.
• Experience working within a unionized workforce.
• Proficiency in data management using Power BI or similar platforms.

Benefits

• Competitive compensation package.
• Membership in the Healthcare of Ontario Pension Plan (HOOPP).
• Access to transit and UHN shuttle services.
• Flexible work environment.
• Opportunities for professional development and promotion within a large organization.
• Various corporate discounts including travel, restaurants, and parking.

About the Company

University Health Network (UHN) is Canada’s #1 hospital and the world’s #1 publicly funded hospital. As a leading research hospital affiliated with the University of Toronto, UHN is a global source for discovery, education, and patient care across multiple specialized sites in Toronto.