Security Operations Dispatcher

Responsibilities

• Monitor and respond to multiple alarm and surveillance systems in real-time
• Verify alarms, determine priority levels, and dispatch appropriate security personnel
• Coordinate with emergency responders when required
• Document all incidents, calls, and dispatch activities in the dispatch software system
• Maintain detailed shift logs and generate incident reports
• Oversee shift changes, fill coverage gaps, and coordinate backup responses
• Provide timely, professional updates to clients, property managers, and stakeholders
• Maintain clear and courteous communication with field officers and supervisors

Requirements

• High school diploma or equivalent
• Ability to multitask and remain composed in high-pressure situations
• Excellent verbal and written communication skills
• Proficiency with dispatch software, computer applications, and multi-line phone systems
• Strong attention to detail and organizational skills
• Availability for evening, overnight, weekend, and holiday shifts
• Reliable transportation and personal phone access

Preferred Qualifications

• Prior experience in security operations, emergency dispatching, or 911 call centers
• Familiarity with GPS tracking, CAD systems, and alarm monitoring platforms
• Working knowledge of security industry protocols and emergency response procedures
• Certifications such as CPP or PSP

About the Company

SORSEN is a premier provider of security services, including security guard operations, mobile patrol, corporate security, and special event staffing, dedicated to safeguarding the lives, privacy, assets, and property of clients.