Security Control Specialist

Responsibilities

• Manage security and operational incidents end-to-end, including investigation, coordination, and response
• Communicate directly with clients and stakeholders during data breach incidents
• Conduct Root Cause Analysis, develop preventive measures, and prepare management reports
• Analyze client workflows and incident trends to identify risks and improve security processes
• Assess the security of software, platforms, and third-party vendors
• Review new hiring locations for compliance with data protection and security standards
• Develop incident response procedures and maintain internal security documentation

Requirements

• 1+ year of experience in investigating and handling information security incidents
• Experience in developing incident management procedures and documentation
• Analytical mindset with the ability to make fast decisions to mitigate incident impact
• Strong self-organization skills and ability to prioritize work independently
• Understanding of data privacy principles and breach notification requirements
• English proficiency at level B2 or higher
• Fluency in Ukrainian

Preferred Qualifications

• Proficiency in OSINT methodologies for investigations
• Experience in assessing the security of software, platforms, and third-party vendors
• Basic knowledge of security tools logic (SIEM, EDR, DLP, NGFW, VPN, VDI)

Benefits

• Fully remote work opportunities
• Compensation in USD
• Inclusive international environment
• Rewards for referring friends
• Culture built on trust with no time-tracking requirements
• Opportunities for professional self-development

About the Company

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to IT companies globally for 15 years. With a community of over 1500 people, we support clients in 60 languages and partner with industry leaders to improve customer experiences every day.