Sector Manager - Home Care

About the Company

Joya is a home care provider specializing in maintaining independence for adults with disabilities and seniors. We emphasize the human dimension with both our employees and our users, creating a family atmosphere that is the essence of our profession.

Responsibilities

• Build and maintain lasting relationships with local health and medico-social professionals
• Provide accurate reporting of actions to the agency manager
• Manage home care requests from prospects, including needs assessment and care plan development
• Propose suitable caregivers based on beneficiary needs
• Supervise services to ensure quality and satisfaction for beneficiaries and their families
• Manage intervention schedules for caregivers
• Participate in the recruitment and integration of caregivers
• Supervise and ensure the retention of the caregiver team

Requirements

• Minimum 3 years of experience in personal services
• Experience working with caregivers, beneficiaries, and local institutions (CLIC, CCAS, etc.)
• Degree (BTS, Master, etc.) or training in personal services, health, or social sectors
• Ability to build professional partnerships
• Strong listening skills and customer service orientation
• High autonomy, adaptability, and organizational skills
• Ability to work in a team and a preference for field-based operational work
• Proficiency with digital tools
• Valid driver's license (Permis B)

Benefits

• Salary starting from €27,600 gross annual (fixed + variable)
• Health insurance and provident fund
• 6 RTT days per year
• Works Council (Comité d’entreprise)
• Reimbursement of mileage expenses
• Integration program via Joya Academy