Sea Logistics Operational Care Specialist, Export

Responsibilities

• Coordinate transport activities within the Operational Care Center (OCC) to ensure operational excellence for Sea Logistics Exports.
• Manage carrier bookings, handle accurate data entry, and prepare required export documentation.
• Partner with internal teams and customers to deliver exceptional service and respond promptly to inquiries.
• Coordinate with the pricing team to secure spot quotes and monitor customer receivables.
• Assist in selecting and onboarding suppliers while managing Service Level Agreements (SLAs).
• Use KPI dashboards and automation reports to monitor performance and drive digital adoption.
• Coordinate with suppliers and internal stakeholders on shipments, including trucking and customs clearance.

Requirements

• Experience in freight forwarding or supply chain, ideally with Sea Logistics exports.
• Understanding of freight forwarding operations, regulations, and carrier relationships.
• Strong organizational skills and the ability to manage tasks efficiently in a fast-paced environment.
• Professional communication skills and a customer-focused mindset.
• Problem-solving abilities and a proactive approach to improving workflows.
• Must be authorized to work in the United States without sponsorship.

Benefits

• Competitive total rewards package including health and welfare benefits.
• 401k retirement savings plan.
• Tuition reimbursement and access to excellent training programs.
• Incentive compensation for eligible roles.
• Opportunities for global career mobility and professional development.

About the Company

Kuehne+Nagel is a global leader in logistics, helping to move the world forward by optimizing the movement of essential goods, from life-saving medicines to semiconductors. We provide a stable and dynamic environment where your work contributes to making a real difference in everyday life.