SDR Manager

About the Company

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

Responsibilities

• Own a pod of SDRs and a team lead, running day-to-day coaching, 1:1s, and performance management
• Drive SQO volume and quality against monthly and quarterly targets
• Run weekly call reviews using call intelligence platforms to develop repeatable techniques
• Own ramp for new SDR hires by building shadowing plans and certifying reps within their first 30 days
• Partner with AE leadership to ensure tight SDR-to-AE handoffs
• Build and iterate outbound sequences and messaging in collaboration with Marketing
• Report weekly on pipeline generation, SQO conversion, and rep-level performance to the VP Sales

Requirements

• 2+ years managing an SDR/BDR team in B2B SaaS
• Track record of hitting or exceeding SQO/pipeline targets with a team of 5+ reps
• Hands-on coaching style with experience in call recordings and live coaching
• Fluency with modern sales stacks including CRM (HubSpot), call intelligence (Gong, Attention), and sequencing tools
• Experience hiring and ramping SDRs from scratch
• Data fluency with ability to present pipeline and conversion numbers
• Ability to work in-office five days a week in NYC

Preferred Qualifications

• Background in home services, contractor, or vertical SaaS
• Experience scaling a team through a Series B growth stage

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k)
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch and dinner coverage for late nights
• Commuter benefits and late-night rideshare
• Standing desks and workspace accommodations